99.9% Uptime Guarantee
In promising a 99.9% uptime SLA (Service Level Agreement), Microsoft has put out a rather demanding promise. Here is exactly what they have to say about how they make the promise occur:
“Business class security and reliability:
Office 365 is built from the ground up for reliability, availability, and performance. Our proven service is powered by the same Microsoft email and collaboration products that businesses of all sizes have been using for decades.
Financially backed guarantee:
Office 365 is designed to deliver reliability, availability, and performance with a guaranteed 99.9% uptime, financially backed service level agreement (SLA).
Safeguard your data:
Protect your email:
The most current antivirus and anti-spam solutions help protect your email 24 hours a day, seven days a week.”
Where do I find the Microsoft Office 365 SLA?
Refunded amounts are based upon %uptime performance in the month in question and can be refunded up to the maximum of service charges incurred by the customer in that month (IE: if you only pay $25 a month, that is the max refund possible).
The comments here are a simplistic and rough summary and should not be construed as legal advise. Microsoft may change this information in the time between now and an update to this blog. I suggest you look to the link above and double check it is up to date before you take any financial or legal action upon the basis of the information here.
If you have any further Office 365 Questions about the details of this “Financially Backed-Guarantee” offered by Microsoft, please feel free to give us a call at 1-855-IT-BOOST (toll free).